Rules & Regulations

Right of Admission Reserved: Management reserves the right of admission.

Supervision of Children: Children must be accompanied and supervised by an adult at all times within the resort premises.

Alcohol Policy: Only alcohol purchased from the venue is allowed. Bringing personal alcohol onto the premises or parking area is strictly prohibited.

Drink Containers: Drinking glasses and cold drink bottles are not allowed. Plastic containers are permitted for beverages.

Gift Search: Due to the no glass and alcohol policy, all birthday and Christmas gifts are subject to search.

Ticket Sales: If online tickets are sold out for the day, no additional tickets will be sold at the gate.  Card payments only, provided the venue is not fully booked.

Refund Policy: Once Webtickets are exchanged for wristbands, no refunds will be issued.  Refer to the refund policy on the website for Webtickets not exchanged for wristbands.

Ticket Exchanges: Exchanges and upgrades are allowed for waterpark tickets only. Downgrades are not permitted.

Bag Search: All bags are subject to search upon entry.

Facility Usage: All facilities within the resort are used at the individual’s own risk.

Wristband Requirement: A wristband must be worn at all times. Damaged wristbands will be considered invalid.

Gate Passes: No gate passes will be issued.

Music Devices: Music devices are not allowed within the premises.

Prohibited Items: Firearms, weapons, and professional photography equipment are strictly prohibited.

Intellectual Property: The use of The Pines Resort name, logos, and images for advertising purposes by third parties is prohibited.

No Pets: Pets are not allowed within the resort.

Weather Conditions: Resort facilities are operational regardless of weather conditions, except during lightning and thunderstorms.

Closing Time: The resort closes promptly at 5:00 pm.

Attire: Only synthetic costumes or appropriate swimwear can be worn on water slides and swimming pools. Denim, belts, studded shorts, buttons, zips, jewelry, hats, and sunglasses are not allowed on slides.

Slide Closure: Water slides and swimming pools close at 4:30 pm. Closure might occur during lightning and thunderstorms at management’s discretion.

Parking Disclaimer: Parking is at the individual’s own risk. 

Capacity Control:  Management reserves the right to limit the number of visitors within the resort.

Braai and Picnic: Reservation of braai and picnic areas is not possible; spaces are available on a first-come, first-served basis.

Load Shedding: During load shedding, most facilities operate as usual, except for certain major rides. No refunds or discounts will be considered.

Electrical Points: No electrical points are available for public use.

Age Restrictions: Different age groups have specific access to slides – 8 to 59 years and pensioners can use major slides, while 3 to 7-year-olds are restricted to kiddie slides.

Pensioner Tickets: Pensioner tickets must be accompanied by a valid ID or driver’s license. Failure to present these documents may result in paying the full entrance fee.

Combo Tickets: Combo tickets are for individuals aged 8 years to adults and allows entry to both the Water Park and Rope Adventure Park. (Rope Adventure park – one round only. Zip lines and climbing obstacles are included)

By entering The Pines Resort, all visitors acknowledge and agree to adhere to these rules and regulations. Failure to comply may result in expulsion from the premises.