Your Questions Answered
Everything you need to know before your visit to Pines Resort.
Still stuck? WhatsApp 082 613 7912 or call 011 955 3845.
Tickets, Times & The Basics
The questions we get asked most, answered before you leave home.
No. Pines Resort is a day visit family water park and does not offer accommodation, chalets, rooms, camping, or overnight stays.
Yes, tickets must be purchased in advance. Tickets are available online via Webtickets or in store at Pick n Pay and Boxer.
No gate sales under any circumstances. Once tickets sell out, no additional entry is permitted.
All displayed ticket prices are final and already include the Webtickets booking fee. There are no additional charges on top of the listed price.
Your entrance fee includes full day access to:
- Swimming pools
- Water slides, ages 8 and older
- Kiddies slides and splash pad, ages 7 and below
- Picnic and braai areas
- Lifeguards on duty
The Rope Adventure Course is not included in standard entry. To add it, buy the Ultimate Experience ticket, which covers the Water Park plus the Rope Adventure Course.
Yes. All guests entering Pines Resort, regardless of which facilities they use, must have a valid entrance ticket. No discounts are available for partial use of facilities.
As early as possible, especially for groups, public holidays and December dates. Daily capacity is strictly limited and tickets sell out fast on busy days.
Upgrades may be permitted at management's discretion. Downgrades are not permitted. Contact us in advance if you need to upgrade your ticket type.
Reschedules must be requested before 11:00 on the day of your visit. Refunds must be requested at least 24 hours before your booked date. Both are handled through Webtickets.
Once a ticket has been scanned and a wristband issued, no refunds or reschedules are permitted, even if the weather changes afterwards.
Full details are on our Refund and Reschedule page.
Water slides open at 09:30. Pools and slides close at 16:30 and the Resort gates close at 17:00.
Only synthetic swimwear is permitted on slides and in pools. Denim, jewellery, belts, zips, hats, sunglasses and other unsafe items are not permitted on the water slides.
Lockers are available subject to availability and may not be available on all operating days or during peak periods.
Yes. Shade is available in the picnic and braai areas. Gazebos are permitted. Stretch tents are not permitted.
No, the pools and water slides are not heated. Pines Resort does not have solar heated pools. Water temperature depends on weather conditions.
Rules That Keep Everyone Safe
These are strictly enforced. Please read them before you arrive so there are no surprises at the slides.
No. Children may not ride on a parent's or guardian's lap on any water slide, and only one rider is permitted per slide at a time. Each rider must slide independently. This is non-negotiable and enforced at all times.
Major water slides are for guests aged 8 and older. Children aged 7 and below have their own dedicated kiddies slides and splash pad, designed for their age group and size.
Yes. Qualified lifeguards are on duty during operating hours. Guests are required to follow all lifeguard instructions at all times. Parents and guardians remain fully responsible for supervising children and non-swimmers.
Our certified lightning detection system monitors the surrounding area at all times. When lightning is detected within our safety radius, all pools and water slides close immediately and guests must exit the water and follow staff instructions.
During the closure:
- The bar and tuck shop remain open
- Covered areas and picnic spots are available
- Staff will keep you informed
We reopen as soon as 30 consecutive minutes have passed with no lightning detected.
No refunds, discounts or date changes apply for weather related closures during operating hours. This applies even if the closure lasts several hours.
Lightning can be detected in surrounding areas even when the sky directly above appears completely clear. Our system monitors a wide radius around the Resort, not just what is overhead. When lightning is detected anywhere within that radius we close immediately for guest safety, and reopen only after 30 consecutive minutes with no lightning detected.
No. No intoxicated person may participate in any activity at Pines Resort. Intoxicated guests may be removed from the Resort without refund.
Braais, Cooler Boxes & The Alcohol Rule
Bring your own food, leave the glass and the outside alcohol at home.
No outside alcohol is permitted anywhere at Pines Resort, including parking areas. All bags, cooler boxes, containers and gifts are subject to inspection, and alcohol detection devices may be used. Any outside alcohol found will be confiscated and disposed of immediately without compensation. Refusal to allow inspection may result in denial of entry or removal without refund.
Alcohol may be purchased only from the on-site bar and must be consumed responsibly in accordance with Resort rules and applicable liquor laws.
Yes. Chip n Dip is an independent food vendor on site, selling hot food and treats. Their menu includes chips, chip twisters, chicken strips and chips, chicken nuggets and chips, chicken wings, samoosas and chips, and donuts. Availability varies by operating day.
Pines Resort itself does not run a restaurant or a takeaway. Our tuck shop sells snacks, sweets, ice cream and cold drinks, and our bar sells beer, cider, wine, spirits, cocktails and mocktails.
You are also welcome to bring your own food and braai. Braai stands are available on a first come, first served basis.
Yes, own food is welcome. Food must be in plastic containers only. No glass is permitted on the premises.
Yes, cooler boxes are welcome but are subject to inspection on entry. Only non-alcoholic beverages and food may be brought in.
Yes. All bags, cooler boxes and containers are subject to inspection on entry. Pines Resort reserves the right to use alcohol detection devices to test the contents of any container, including water bottles, flasks and sealed containers. Refusing inspection is considered non-compliance and may result in denial of entry or removal without refund.
Yes. Braai stands are available on a first come, first served basis. You are welcome to bring your own food in plastic containers.
No. Glass containers of any kind are strictly prohibited on the premises for safety reasons.
No. Braai and picnic areas are allocated on a first come, first served basis and cannot be reserved in advance. To secure a good spot, arrive early when gates open at 09:00.
Hubbly and hookah pipes are permitted only if kept stationary within designated picnic or braai areas. They may not be moved through walkways, queues, pool areas or slide areas.
Lapas, Groups & Celebrations
Planning a birthday, a school outing or a group day? Start here.
Yes. All guests entering Pines Resort must have a valid entrance ticket, regardless of whether a Lapa has been booked.
Lapa bookings do not include, reserve or guarantee entrance tickets. Entrance tickets must be purchased separately and are subject to availability.
External caterers may only enter with prior written approval from management. Please contact us in advance to arrange this.
Decorations are permitted in your hired Lapa or picnic area. Please ensure decorations do not cause damage and are removed at the end of your event. Damage may result in forfeiture of your deposit.
No. Electrical outlets are not available for public use. Personal electrical appliances, extension leads, generators and unauthorised powered equipment are not permitted.
No. Sound systems, Bluetooth speakers and vehicle sound systems are not permitted on the premises.
When The Power Goes
No. Pines Resort remains open during load shedding. However, certain rides, attractions or facilities may be temporarily unavailable during load shedding periods.
No refunds, discounts or reschedules are issued for reduced operations caused by load shedding.
Still Have Questions?
Call us on 011 955 3845 or WhatsApp 082 613 7912, we're happy to help.
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