Frequently Asked Questions
Do we need to make a booking or reservation?
Pre-purchased tickets online through Webtickets or directly from any Pick N Pay stores guarantees entrance on the day. If the resort is not full on the day, then we will accept card payments only at the gate.
What does our entrance fee include?
Your entrance fee includes the use of all our water park facilities (age-dependent water slides, swimming pools, splash pad, picnic, and braai areas). Combo Tickets – This ticket is for 1 person only (8 years to Adults). Allows entrance to Water Park and Rope Adventure Park – Day Time only (1 round only per person/ticket – Zip lines and climbing obstacles).
If it rains can we get an alternative date or a refund?
Yes, the choice is yours. Please email Webtickets at firstname.lastname@example.org or contact them on 0861 999710. Terms and conditions apply.
When should we purchase tickets?
Tickets can be purchased at any time prior to your visit, through Webtickets or at any Pick N Pay store, however, there are a limited number of tickets on sale for each day.
Can we pay cash at the gate?
We accept card payments for tickets at the gate, providing that there is space available and we are not fully booked through Webtickets. Pre-purchased tickets online from Webtickets or directly from any Pick N pay store guarantees entrance. Please call us at (011) 955 3845 before you arrive to see if there are still tickets/spaces available.
Can we upgrade our tickets?
Exchanges and upgrades are allowed for water park tickets only, however no downgrades. The difference in price is payable at the ticket office or tuck shop.
What type of swimming attire should I wear?
Only synthetic costumes or proper swimming attire may be worn in the swimming pools and on the slides. No clothes may be worn for swimming.
What time does the swimming pool and waterslides close?
The swimming pools and waterslides close at 16:30.
Does the swimming pool remain open during rain spells?
All swimming pools will remain open during rain spells, except in periods of lightning and thunderstorms. Strictly at management’s discretion.
Can we bring in Hubblys/Hookah Pipes?
Yes, but you can not walk around with it.
Are lockers available?
Keyless/Electronic lockers are available for hire to secure your valuables.
IS THERE SHADE?
Yes, there is a shaded umbrella at each braai stand. You may bring in your own Gazebo for extra shade. No stretch tents.
Do you have lifeguards?
We have qualified lifeguards. Always obey the lifeguards.
Food and Drink
Is alcohol allowed?
NO ALCOHOL of your own may be brought into the resort/parking area. All bags and gifts will be subjected to a search. All full bar is available.
Are cooler boxes allowed?
Cooler boxers are allowed; however, NO ALCOHOL is allowed. We have a full bar available.
Are there Braai Stands?
Yes, there are Braai stands with grids provided at each picnic spot. The grids and braais are cleaned daily.
Is food allowed?
You can bring in your own food and cold drinks. If you are feeling a little lazy & don’t want to braai, fear not, as we sell delicious food at our shop.
Can we bring in glass?
No drinking glasses or glass cold drink bottles. Plastic is more than welcome.
Can we reserve a braai and picnic space?
Braai and Picnic space cannot be reserved up front or before the function date. First come first served.
Can we bring in our own Braai Stand?
Yes, you are more than welcome to bring in your own.
If you book the Lapa, do you still have to pay the entrance fee?
Yes, the entrance fee is still applicable to all guests attending the function.
Can we use caterers?
Of course, you can use caterers, however, no drinking glasses or glass cold drink bottles are allowed. No electrical points are available.
Can we decorate the area?
You are more than welcome to decorate the area.
Are there electrical points?
There are no electrical points available at the resort.
Are music devices allowed?
No music devices are allowed.