Rules & Regulations

  • Right of admission reserved.  
  • As we are a licenced venue, NO ALCOHOL may be brought onto the premises/parking area.
  • No Glassware or Glass of any sort allowed.  No glass/ breakable salad bowls, no glass sauce bottles and hubbly bottles.  Plastic is more than welcome.
  • We regret, due to our NO Glass and Alcohol policy that all Birthday and Christmas gifts are subject to search.
  • If all Computickets are sold out for the day, no additional tickets will be sold to ticket holders.
  • We do not accept cash or card payments for tickets at the gate. Admission with Computickets only.
  • Exchanges and Upgrades allowed. NO Downgrades
  • All bags will be subjected to a search.
  • All facilities are used at own risk.
  • A wrist band must be worn at all times.
  • Damaged wrist bands will be deemed invalid.
  • Only 2 gate pass outs permitted per day per customer.
  • No abuse of alcohol.
  • No music devices are allowed.
  • Resort facilities are open irrespective of weather conditions.
  • The resort closes strictly at 5pm.
  • No pets allowed.
  • Only synthetic costumes or proper swimming attire may be worn on the slides/ swimming pools.
  • No denim pants, belts, studded shorts, buttons or zips will be allowed on the slides as they cause damage. No jewellery, hats, sunglasses allowed on the slides.
  • Water slides and Swimming Pools close at 4:30pm.
  • All swimming pools and water slides will remain open during rain spells except in periods of, lightning and thunder storms.  Strictly at management’s discretion.
  • Parking at own risk.
  • We reserve the right to limit number of people entering the resort.
  • Braai and Picnic space cannot be reserved up front or before the function date.
  • Should load shedding occur, some of our amenities will not operate.  In the event of load shedding no refunds or discounts will be negotiated.
  • No electrical points are available.
  • 8 years – 59 years and Pensioners – Use of all major slides. No use of kiddies slides.
  • 3 – 7 years – Use of kiddies slides only. No use of major slides.
  • 3 – 7 year wrist bands can be upgraded for use of major slides.  The difference in price is payable at the ticket office.  Use of upgraded wrist bands entirely at purchasers discretion and risk.
  • Pensioner ticket must be accompanied by I.D/Drivers licence.  If Pensioner I.D/Drivers licence is not presented on the day, you are liable for the full entrance fee which must be paid before admission to the resort.


A FULL REFUND will be made on every valid Computicket, subject to the following conditions:

  • Valid Computicket tickets can be refunded at any Computicket outlet, up to the day before the event date / date of the ticket.
  • On the day of the event / date of the ticket, refunds are only authorised by Pines Resort and not at any Computicket outlet.  No cash refunds. EFT’s only.
  • All refunds on the day of the event, must be presented or emailed to  before 4pm.
  • Once Computickets are exchanged for wrist bands, no refunds will be given.

The following steps can be taken:

  1. The ticket can be presented at the Resort on the day of the event, and a refund will be authorised, subject to a validation procedure.  No cash refunds. EFT’s only.
  2. Should you not be able to present the ticket at the Resort on the day of the event, please email –, the details of the tickets including the barcode number (TC******) and your banking details.
  3. Should you exceed the deadline above for refunds on the day of the event, then normal CPA rules will apply, and 100% of the ticket value will be forfeited. 


Terms & Conditions – January Sunday Competition

  • To qualify, tickets need to be purchased for any Sunday in January 2019.
  • Valid tickets must be purchased from Computicket outlets only.
  • A draw takes place on each Sunday in January.
  • Tickets are date specific and are only entered into the draw for the date corresponding to the date of the ticket.
  • Tickets can not be used to enter a draw on a date that does not correspond to the date on the ticket.
  • No directors, members, partners, employees, agents or consultants of Pines Resort may purchase tickets and enter the draws.
  • The draw will take place at 4pm on each Sunday in January. Tickets expire after 4pm on each draw date.
  • The ticket holders name and cell phone number must be written on each valid ticket.
  • The corresponding half of the ticket stub must be retained by all entrants, for each ticket entered into the draw, to validate and verify the authenticity of the winning ticket.
  • The closing time of each draw is 4pm on each Sunday.
  • The results of the draw will be made public on the Pines Resort Facebook page.
  • Winners will be contacted via cell phone numbers supplied.
  • Valid tickets must be placed in the box provided at the Ticket office of the Pines Resort.
  • Judges decision is final, and no correspondence will be entered into.