REFUNDS / ALTERNATIVE DATES

A FULL REFUND/ALTERNATIVE DATES can be processed, subject to the following conditions:

REFUNDS/ALTERNATIVE DATES WILL ONLY BE PROCESSED UP TO 16H00 ON THE DAY OF THE EVENT.

THE FULL TICKET PRICE WILL BE FORFEITED AFTER 16H00 ON THE DAY OF THE EVENT. 

The following steps can be taken:

REFUND:

  1. Simply log into your Webtickets profile, click on My Tickets
  2. Click on “CHOOSE ACTION” and “REFUND TICKETS” next to your transaction.

If you paid via Pick n Pay or EFT, you will be prompted to enter your banking details and will receive a confirmation email. Refunds will be processed and paid within 7 – 10 working days.

RESCHEDULE:

  1. Simply log into your Webtickets profile, click on My Tickets
  2. Click on “CHOOSE ACTION” and “RESCHEDULE TICKETS” next to your transaction. You will then be able to select another date.

Once accepted your old tickets will be removed and you will be issued new tickets for your new rescheduled date.

 

Should you exceed the deadline above for refunds on the day of the event, then normal CPA rules will apply, and 100% of the ticket value will be forfeited.

Once wrist bands are issued, no refunds will be given.