Pines Resort Refund and Reschedule Policy

At Pines Resort, we are committed to ensuring a memorable and enjoyable experience for all our guests. Please carefully review the following terms and conditions regarding refunds and reschedules.

Refund Policy

• No Refunds After Wristbands Are Issued: Once tickets have been purchased and exchanged for wristbands at the entrance, no refunds will be issued under any circumstances, including adverse weather conditions or other unforeseen events.
• Refunds Before Wristbands Are Issued: Refunds or changes to your booking are allowed up until 4:00 PM on the day of the event. After this deadline, the full ticket price will be forfeited.
• Weather-Related Closures: If the resort is closed due to extreme weather conditions (e.g., flooding), guests will be notified as soon as possible via our website and social media channels. In such cases, you will have the option to reschedule your visit to another date.
• Process for Refunds:
  • Online Purchases: Log in to your Webtickets profile, go to “My Tickets,” click on “CHOOSE ACTION,” and select “REFUND TICKETS.”
    • For payments via EFT or Pick n Pay, you will be prompted to enter your banking details and will receive a confirmation email. Refunds will be processed within 7–10 working days.
  • Pick n Pay Purchases: Email refunds@webtickets.co.za or info@webtickets.co.za with the ticket barcode and function date.
• Late Refund Requests: If you miss the refund deadline, normal CPA rules will apply, and 100% of the ticket value will be forfeited.

Reschedule Policy

• Rescheduling Due to Weather: In the event of resort closure due to extreme weather, guests can reschedule their visit to a future date, subject to ticket availability.
• Rescheduling for Personal Reasons: Guests may reschedule their tickets for personal reasons by contacting customer support at least 24 hours before their scheduled visit. Rescheduling is subject to availability, and the original ticket will be voided. The new date must fall within the same ticketing period.
• Process for Rescheduling:
  • Log in to your Webtickets profile, go to “My Tickets,” click on “CHOOSE ACTION,” and select “RESCHEDULE TICKETS.”
  • Alternatively, email info@webtickets.co.za or send a WhatsApp message (messages only) to 072 137 1226.
• No Show Policy: Failure to show up on the scheduled date without prior notice will result in the forfeiture of the ticket, with no option to reschedule or refund.

Ticket Purchase and Conditions

• Ticket Validity: Tickets are valid only for the date specified at the time of purchase. Please ensure you select the correct date before completing your purchase.
• Ticket Transfer: Tickets are non-transferable. Rescheduled tickets will be issued for the same type of admission and cannot be transferred to another person.

Special Circumstances

• Health or Emergencies: Guests with emergencies or health-related issues may request special consideration for rescheduling. Documentation (e.g., a doctor’s note) may be required. These requests will be reviewed on a case-by-case basis.