ALTERNATIVE DATES / REFUNDS
A FULL ALTERNATIVE DATE/REFUND can be processed, subject to the following conditions:
- ALTERNATIVE DATE/REFUND WILL ONLY BE PROCESSED UP TO 16H00 ON THE DAY OF THE EVENT.
- THE FULL TICKET PRICE WILL BE FORFEITED AFTER 16H00 ON THE DAY OF THE EVENT.
Online Purchases only
The following steps can be taken:
RESCHEDULE:
- Simply log into your Webtickets profile, click on My Tickets
- Click on “CHOOSE ACTION” and “RESCHEDULE TICKETS” next to your transaction. You will then be able to select another date.
Once accepted your old tickets will be removed and you will be issued new tickets for your new rescheduled date.
REFUND:
- Simply log into your Webtickets profile, click on My Tickets
- Click on “CHOOSE ACTION” and “REFUND TICKETS” next to your transaction.
If you paid via Pick n Pay or EFT, you will be prompted to enter your banking details and will receive a confirmation email. Refunds will be processed and paid within 7 – 10 working days.
Pick N Pay Purchases
- Please email refunds@webtickets.co.za or info@webtickets.co.za
- The ticket/barcode and function date
Should you exceed the deadline above for refunds on the day of the event, then normal CPA rules will apply, and 100% of the ticket value will be forfeited.
Once wrist bands are issued, no refunds will be given.