Rules & Regulations

Rules & Regulations

  • Right of admission reserved.  
  • As we are a licenced venue, NO ALCOHOL may be brought onto the premises.
  • If all Computickets are sold out for the day, no additional tickets will be sold to ticket holders.
  • We do not accept cash or card payments for tickets at the gate. Admission with Computickets only.
  • All bags will be subjected to a search.
  • All facilities are used at own risk.
  • A wrist band must be worn at all times.
  • Damaged wrist bands will be deemed invalid.
  • Only 2 gate pass outs permitted per day per customer.
  • No abuse of alcohol.
  • No Glassware or Glass of any sort allowed.  No glass/ breakable salad bowls, no glass sauce bottles and hubbly bottles.  Plastic is more than welcome.
  • No music devices are allowed.
  • Resort facilities are open irrespective of weather conditions.
  • The resort closes strictly at 5pm.
  • No pets allowed.
  • Only synthetic costumes or proper swimming attire may be worn on the slides/ swimming pools.
  • No denim pants, belts, studded shorts, buttons or zips will be allowed on the slides as they cause damage. No jewellery, hats, sunglasses allowed on the slides.
  • Water slides and Swimming Pools close at 4:30pm.
  • All swimming pools and water slides will remain open during rain spells except in periods of, lightning and thunder storms.  Strictly at management’s discretion.
  • Parking at own risk.
  • We reserve the right to limit number of people entering the resort.
  • Braai and Picnic space cannot be reserved up front or before the function date.
  • Should load shedding occur, some of our amenities will not operate.  In the event of load shedding no refunds or discounts will be negotiated.
  • No electrical points are available.
  • Adults (Ages 8 years – 59 years) – Access to all major slides. No access to kiddies slides.
  • Children (Ages 3 – 7 years) – Access to kiddies slides only. No access to major slides.
  • Children’s wrist bands can be upgraded to Adult wrist bands.  The difference in price is payable at the ticket office.  Use of upgraded wrist bands entirely at purchasers discretion and risk.
  • Pensioner ticket must be accompanied by I.D/Drivers licence.  If Pensioner I.D/Drivers licence is not presented on the day, you are liable for the full entrance fee which must be paid before admission to the resort.

Refunds

An administration/handling fee of R20.00 per Computicket / Wrist band will be charged on every valid Computicket / Wrist band refunded, subject to the following conditions.

  • Valid Computicket tickets can be refunded at any Computicket outlet, up to the day before the event date / date of the ticket.
  • On the day of the event / date of the ticket, refunds are only given/authorised by Pines Resort and not at any Computicket outlet.
  • All refunds on the day of the event, must be presented or emailed refunds@pinesresort.co.za  before 4pm.
  • The following steps can be taken:
  1. The ticket can be presented at the Resort on the day of the event, and a refund will be given, subject to a validation procedure.
  2. Should you not be able to present the ticket at the Resort on the day of the event, please email – refunds@pinesresort.co.za , the details of the tickets including the barcode number (TBS*****)
  3. Should you exceed the deadline above for refunds on the day of the event, then normal CPA rules will apply, and 100% of the ticket value will be forfeited. 

 

Cash back Sundays (October Only)

  • Promotional event only.
  • Token only redeemable on the date of receipt.
  • Token not redeemable for cash
  • Token only redeemable at the tuck shop for items.
  • Pines Resort reserves the right to cancel the promotion at any point without any prior notice.